Retail Stores That are Known for Providing Great Customer Service Pay Their Employees Well
Thursday, 19. January 2012

Sephora is known for paying its employee well because they provide great customer service, which is invaluable.
CITE: Forbes.com
Can you make a good living working in retail? Yes, it is possible. The stores that are touted for the best customer service, such as Sephora USA and Nordstrom, are the companies that pay their employees the highest. When an employee is paid well it stands to reason that he is going to do a better job.
In addition to salaries, compensation and benefits are important. Those companies that recognize this get better performing employees. Some of the perks of working in retail for a company that does right by its employees include great employee discounts along with good pay and commission-based sales, which is certainly an incentive to hit the floor running.
A company wants and needs its employees to provide great customer service so they are willing to pay nicely for the right employee who meets these needs. When customer service is forthcoming this does a lot of the sales.
Additionally, when employees are given valuable training, are able to be promoted within the company and receive performance-based evaluations this makes a huge difference in their work efficacy.
The last thing a company wants is for a customer to turn away because she has not been treated in a nice and professional manner. It is very difficult to win a customer back if he has had a bad experience with a salesperson or any employee of the company. The sales people and their attitude make all the difference.
Consumers often encounter less-than-accommodating behavior from salespeople and other employees and it is certainly enough to turn the consumer off from that particular store forever more.
When working in a well-paying retail job, this type of behavior is certainly not going to be tolerate by management, who will learn of it sooner or later, and out the door you go because you were having a snotty day and copped an attitude with a customer.
High-paying retailers expect their employees to rise to the occasion and be pleasant and helpful to all customers, even the annoying one, even when the employee be having a bad day. You do what you have to do to keep your good-paying job and that includes putting a smile on your face and going the extra mile to help the customer and, of course, make the sale.
Not everyone is capable of being a good salesperson. Companies owners and recruiters realize that and they make every effort to weed out potential employees who probably won’t be able to cut the mustard and hire those that seemed suited for this occupation. These retail stores are willing to “put their money where their mouth is” so they can keep the best employees working for them.
MY TAKE:
Getting and keeping a good job in retail, or in any industry, requires that the employee exceed expectations and contributes in such a way that the higher-ups recognize this employee’s worth and value. It’s always a good idea to make a good impression, as soon as possible, on those within the company who do the hiring and firing.







